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SHIPPING & ORDERS
National Sports ships through Purolator and Canada Post (where applicable, Purolator cannot always deliver to rural addresses). To ensure that orders make it to P.O. boxes and rural route addresses, please include a physical street address or highway number with your order.
*All basketball systems are subject to $100 delivery fee, and only eligible for shipping within Ontario.
To maintain your spot in our email queue, please wait until you’ve heard back from us rather than sending a follow up response. Please do not send multiple messages, as this will only increase the response time. Multiple emails will put you at the end of the queue, unfortunately. We’re grateful for your patience as we work through our volume and support our team during this time. If you plan on calling our customer service team at our Call Centre, please note there are higher wait times than usual. We kindly ask for your patience and to only contact our Call Centre with URGENT REQUESTS ONLY. Urgent requests include: lost parcel, incorrect address or you ordered the wrong item.
If your order is successful, the authorization will turn into a charge once your order ships. If your order is delayed for any reason, the authorization may clear within a few days then come back as a charge once your order ships.
Please allow up to 10 business days for this hold to release. If you decide to cancel your order before it ships, this pending charge will simply be voided. It may still take up to 10 business days to be lifted from your online banking. National Sports does not have the capability nor is obligated to release the bank's temporary hold on authorized funds. National Sports cannot be held responsible for the policies of the customer's banking institution regarding the holding of authorized funds.
Have more questions? Submit a request.
Orders placed on NationalSports.com may be delivered by one of several different carriers and shipping methods. It also may be shipped from multiple fulfillment centres. Tracking availability may vary depending on the item(s) you purchased, the shipping method(s), and the carrier that is delivering your item(s).
Example: The item/s you ordered may takes 1 to 4 full business days to leave one of our fulfillment centres. It will take approximately 6-9 full business days for the item to arrive from the time it was ordered.
Please note that business days are Monday to Friday, excluding statutory holidays.
Canada Post is processing and delivering much higher than normal volume and has also implemented measures to keep their people and communities safe. This is contributing to delivery delays across the country. Please keep this in mind if you’re shipping to a Canada Post address. Our customer service team is doing the best to assist you; however, National Sports cannot be held responsible for any delays caused with packages shipped.
Before you call, please have your order number available. If you do not know your order number, please visit your My Account page to find the order number in your Order History or check the for your email confirmation that was sent to you. Please be prepared with a detailed description of the damage or defect before contacting us.
Before you call, please have your order number available. If you do not know your order number, please visit your My Account page to find the order number in your Order History or check the for your email confirmation that was sent to you. Please be prepared with a detailed description of the difference between the item you ordered and the item you received.
You can make an online return to mail us back these products free of charge by clicking here. Or if you'd prefer, you can also remove the tags by visiting us in-store once they reopen. We have extended our return and exchange policies for an additional 45 days from the date our stores open. Unfortunately, at this time we are unable to do exchanges.
Our Return Policy does not apply to all items. *Exceptions are Swimwear, Underwear or Under Garments, Athletic Supports, Jocks and Jills, Mouth Guards and any electronic media (must be unopened to be eligible for return).